Below are the response codes that can be returned from PayAPI, starting from the successful error_id: 0.
| Error Code | Error Description (How to resolve) |
|---|---|
| 0 | Success |
| 001 | Missing mandatory parameter - Invalid request with no x-correlation-id |
| 002 | Missing mandatory parameter - Invalid request with no x-issuer-id |
| 003 | Bad Parameter format - Invalid request with x-issuer-id not the correct size |
| 004 | Bad Parameter format - Invalid request with x-correlation-id too long |
| 100 | Unknown card |
| 101 | Card is suspended |
| 102 | Invalid CVV2 |
| 103 | FPAN provisioning count exceeded |
| 104 | Invalid FPAN |
| 105 | Card is expired or wrong expiry date provided |
| 106 | Product not supported for tokenization |
| 107 | Fraud suspected |
| 108 | Integer too long. Integers up to 9 digits supported |
| 109 | Unsupported TAV data fields |
| 110 | Only TAV Format 3 is supported |
| 112 | Currently only supporting RSA-SHA256 |
| 114 | Problem with TAV signature signing file |
| 115 | Problem during TAV signature signing |
| 116 | Problem with card data encryption certificate file |
| 117 | Problem with card data encryption |
| 118 | Problem with card pass data encryption |
| 900 | Internal Server Error. Contact Paymentology Support |
| 911 | Operation Failed |
| 987 | We are temporarily unable to handle this request. Please try again later. |
| 988 | Timeout executing database query. (Try again or contact Paymentology) |
| 989 | Failure executing database query. (Try again or contact Paymentology) |
| 990 | The client_id is invalid |
| 990 | The sub_client_id is invalid |
| 991 | The parent account number is invalid |
| 992 | The account id is invalid |
| 992 | Invalid ChargeCard Account |
| 993 | api_call_unique_identifier already been used |
| 994 | The token is invalid |
| 995 | Validation failed on input request! |
| 996 | Permission denied! The client does not have access to this web service. Contact Paymentology |
| 997 | No data found |
| 998 | The currency code is not valid |
| 998 | Currency failure. The amt_ccy is invalid |
| 998 | Currency failure. The load_ccy is invalid |
| 999 | The client_id is not authorized to perform action with the token provided |
| 999 | The provdided product name already exists for client. Please try again with new product name |
| 1000 | The client_id is not authorized to perform action with the account id provided |
| 1001 | The client_id is not authorized to perform action with the product id provided |
| 1012 | The manufacturer id is not available in the repository |
| 1013 | The manufacturer id is not associated with the client id |
| 1014 | The product id is invalid |
| 1015 | Card renewal failed. (Check status_network. Set the card to lost, expired, stolen or damaged.) |
| 1016 | Card stack is empty |
| 1017 | Card image template is not configured. (Contact Paymentology) |
| 1018 | Account already assigned to card. Please create a new account for create card |
| 1019 | The card has been deactivated already |
| 1020 | Please provide a valid Parent account or account id |
| 1021 | The card has already been sent for renewal |
| 1022 | Inserting purchaser details failed during physical card creation |
| 1025 | The card is physical. Use virtual card for card conversion |
| 1026 | Error generating card files. No cards found associated with batch_id |
| 1027 | Failed to unload balance. The balance is insufficient |
| 1028 | Weak CVV computed. Change expiry and resed request again |
| 1031 | No pin set for this token - PVV not generated. (Set PIN via pws_set_pin) |
| 1032 | Ecno Failure from database. (Try again or please contact the Paymentology) |
| 1033 | Failed to create virtual card. (Try again or contact the Paymentology) |
| 1034 | Failed to create physical card. (Try again or contact the Paymentology) |
| 1035 | Failed to create card image. (Try again or contact the Paymentology) |
| 1036 | Failed to encrypt card file |
| 1037 | Failed to edit the card status |
| 1038 | Failed to upload into Sftp folder |
| 1039 | The card and account is already linked |
| 1039 | Failed to get Perso data for provided token. Please try again or contact Paymentology |
| 1040 | The card and account is not linked |
| 1041 | The currency code is invalid for this account |
| 1042 | The default currency is already active |
| 1043 | The account does not belong to client ID |
| 1044 | card is still awaiting to send to manufacturer. Cannot change status |
| 1046 | Failed to get client SFTP details |
| 1052 | Failed to update account. Please contact Paymentology for support |
| 1053 | Error creating account. Please try again |
| 1053 | Failed to calculate ARQC and ARPC |
| 1060 | Failed to set card status. Please try again |
| 1061 | Failed to update card details |
| 1062 | Failed to update tok flags |
| 1063 | Failed to get PAN number |
| 1066 | Original request still processing. Please try again later |
| 1071 | Failed to SMS cardholder |
| 1072 | Failed to email cardholder |
| 1073 | Failed to enroll 3DS service |
| 1074 | The function code is invalid. Please provide the valid function code |
| 1075 | PIN unblock failure |
| 1076 | An error occured while setting the PIN. Please try again or contact Paymentology |
| 1076 | Unable to get PIN. Please contact Paymentology for support |
| 1077 | No data found for the given network type. Please input correct network |
| 1078 | Failed to edit test card |
| 1079 | Unable to break ISO message |
| 1079 | Unable to build ISO message |
| 1080 | Rules ID not found |
| 1080 | Deactivated rule cannot be acitvated again if new rule against same limit type for the token exists |
| 1080 | Group ID not found |
| 1081 | Failed to add action. (Please contact the Paymentology support) |
| 1082 | Failed to delete action. (Please contact the Paymentology support) |
| 1083 | Invalid action ID |
| 1084 | Failed to update action. (Please contact the Paymentology support) |
| 1085 | Failed to add rules. (Please contact the Paymentology support) |
| 1086 | Failed to Update rules. (Please contact the Paymentology support) |
| 1087 | Failed to Delete rules. (Please contact the Paymentology support) |
| 1088 | Failed to get the Auth Unblock |
| 1089 | The card is a void card. No actions allowed! | The card is a Blocked card. No actions allowed! | The card has been blocked due to pin verification failed for successive 4 times! |
| 1090 | Failed to update RSA key for the given client |
| 1091 | Failed to create sub client |
| 1092 | Failed to update sub client |
| 1093 | Failed to update client |
| 1094 | Failed to retrieve data from paykeyservice |
| 1095 | Failed to create client |
| 1096 | The provided email is already in use. Please provide new email |
| 1097 | Please add client BIN first in order to get the available BIN range |
| 1098 | Failed to add/edit client BINs |
| 1200 | Invalid Request |
| 1201 | card Already Enrolled |
| 1202 | No such card Range |
| 1203 | Got Internal Error From Touch Touch |
| 1204 | Card data not accepted in ACS |
| 1301 | Weak pin |
| 1302 | Failed to Decrypt pin |
| 1302 | Failed to Set pin |
| 1303 | Failed to Encrypt with Provided Key |
| 1304 | Failed to Get Pan Number |
| 1305 | Failed to Get pin |
| 1306 | cvv2 does not match |
| 1307 | Failed to decrypt cvv2 |
| 1307 | Failed to decrypt session ID. RSA Public Key not matching |
| 1308 | Failed to Get cvv2 |
| 1309 | RSA Key Not Found for client |
| 1310 | Session key already used |
| 1311 | Failed to verify PIN. The PAN doesn't exist in the system |
| 1320 | Failed to save ISO hierarchy |
| 1321 | Failed to save ISO details |
| 1500 | Duplicate entry found |
| 1500 | Same cycle_length,cycle_unit,cycle_day has been set for the client already. Please change any of them |
| 1500 | Product has been set with given amount type and txn category. Please change amount type or txn category |
| 1500 | Credit cycle has been added already for this account id |
| 1500 | Given credit cycle config has been added already for this product id |
| 1501 | Fee template not found for the given client |
| 1502 | No Merchant type category in the repository |
| 1503 | There is no MCC group in the repository |
| 1504 | There is no MCC Code in the repository |
| 1505 | Grace Period not set for this account |
| 1506 | Account limit not set for this account |
| 1506 | Credit limit not set for this account |
| 1507 | Failed to add charge for the given credit account |
| 1508 | Failed to add charge for the given product |
| 1508 | Failed to add charge for the given group |
| 1508 | Failed to add Interest for the given product |
| 1509 | Failed to insert credit group for the given client |
| 1510 | There is no account group created by the given client |
| 1511 | Failed to insert/update reward for the given product/accounts/groups |
| 1511 | Failed to update reward for the given product/accounts/groups |
| 1512 | There is no reward template created for the given client |
| 1513 | Balance for different account type not found for the given credit account |
| 1514 | No fee config applied for the given product |
| 1515 | No Credit template applied for the given product /groups |
| 1516 | No fee applied for the given account |
| 1517 | Credit Account Balance Details not found for the given account |
| 1518 | No interest applied to the given account |
| 1519 | Statement Details not found for the given account |
| 1520 | Invalid Billing Cycle ID |
| 1520 | Credit Cycle details not found for given prod/group id |
| 1521 | Failed to insert/update charge rate |
| 1522 | statement Cycle not started for the given account |
| 1523 | Credit product detail not found |
| 1525 | Failed to insert/update Customers |
| 1526 | Customers details not found for the given client_id |
| 1530 | Failed to link given account with given credit groups |
| 1531 | Invalid Customer ID |
| 1532 | Invalid Credit group ID |
| 1533 | Failed to set Payment distribution priorities for given product |
| 1534 | Transaction details not found for given RID |
| 1535 | Credit transaction not found for given accounts/groups |
| 1536 | Account not found for this customer |
| 1537 | Installment Event has not been set for the given client |
| 1538 | Installment Type not found |
| 1539 | Participant Role not set for the given installment template |
| 1540 | Invalid RID |
| 1541 | Failed to set Installment Eligibility Criteria for the given installment template |
| 1542 | Reference Object not set for given installment template |
| 1543 | Installment Execution Entry has not been created for given template ID |
| 1544 | Contract Stage not set with the given template ID |
| 1545 | Cannot find any Contract States |
| 1547 | Languages list not found |
| 1548 | No contract found for the given client |
| 1549 | A fee with the given fee section and sectional priority is already found |
| 1550 | Invalid priority section. Please provide valid one |
| 1551 | Payment details not found |
| 1552 | Guarantee Type list not found |
| 1552 | Invalid Guarantee ID |
| 1553 | Failed to add guarantee for the given account |
| 1554 | There is no fee subjected to the given account |
| 1555 | Unable to apply miscellaneous fee |
| 1557 | Expiration date cannot be less or equal to effective date |
| 1558 | Transaction code is not setup at product level please setup config first |
| 1559 | Provided external_txn_ref_id is not valid |
| 1560 | One default value is needed and it should be true |
| 1600 | Installment proposal not found |
| 1601 | APR equal to or higher than 50% |
| 1602 | Installment Quote is expired. Please request a new quote |
| 1800 | Database information not found |
| 1801 | Database size information not found |
| 1802 | Database table information not found |
| 1803 | Database connection information not found |
| 1900 | Mastercard internal server error |
| 1901 | Claim exists already for the clearing summary |
| 1902 | First chargeback is already requested |
| 1903 | Second chargeback reqeust not allowed until first chargeback rejected by acquirer |
| 1904 | Second chargeback is reqeusted already |
| 1905 | Chargeback is approved already |
| 1906 | No matching settlement found as per the request payload |
| 1907 | Cannot cancel an approved chargeback |
| 1908 | Cannot cancel a rejected chargeback |
| 1909 | The chargeback is already cancelled |
| 2000 | Challenge profile ID not found |
| 2010 | Failed to insert or add the services |
| 2011 | Failed to update or edit the services |
| 2012 | Failed to delete or remove the services |
| 2015 | Group ID is not valid. Please provide the correct group ID |
| 2016 | Failed to create group |
| 2016 | Failed to create token group |
| 2017 | Failed to update token group |
| 2017 | Failed to link/unlink card to group |
| 2017 | Failed to link token to group |
| 2018 | Failed to update group |
| 2024 | Enable multi account failed |
| 2025 | StandIn enable/disable failed |
| 2026 | Failed to create product for the given client ID |
| 2027 | Failed to add card stack |
| 2028 | Given ImageID is not valid. Please provide the valid ImageID |
| 2028 | Provided Image Name already exists. Please provide something new |
| 2029 | Failed to edit product image data |
| 2030 | Failed to save GetVirtualImage. Please contact Paymentology for support |
| 2031 | Failed to delete product ID |
| 2031 | Failed to delete garbage product |
| 2032 | Failed to update product. Please contact Paymentology for support |
| 2033 | Product is not enabled for 3DS. Please contact Paymentology for support |
| 2039 | Failed to create task |
| 2040 | Failed to connect with Payscheduler. Please contact Paymentology for support |
| 2041 | Failed to execute the task |
| 2042 | Failed to deactivate the task |
| 2043 | Task saved to DB but failed to start in Payscheduler |
| 2044 | Failed to update task |
| 2045 | Failed to delete task |
| 2046 | Failed to get detail log of task |
| 2047 | Invalid task ID |
| 2048 | Task already exists for client |
| 2049 | Report history not found for given client |
| 2050 | Failed to retrieve request for the transaction |
| 2051 | Failed to retrieve fee for the transaction |
| 2052 | Invalid partial amount for the transaction |
| 2053 | Invalid reason code for the given transaction |
| 2055 | Failed to update right. Please contact Paymentology for support |
| 2056 | Failed to link the group rights |
| 2057 | Failed to insert right. Please contact Paymentology for support |
| 2058 | Failed to add user group |
| 2060 | Failed to update default screen |
| 2061 | Failed to update password |
| 2062 | Invalid ID or email not matched |
| 2063 | Failed to update user |
| 2064 | Email cannot be changed. Please provide the valid email |
| 2064 | Email already used |
| 2065 | Failed to create user |
| 3021 | PKS send failed |
| 3022 | PKS receive failed |
| 3032 | MAC not obtained for this message from pks |
| 3032 | ARQC not obtained for this message from pks |
| 3032 | PIN block not obtained for this message from pks |
| 3033 | Failed to perform tests operation |
| 3033 | Failed to save the test card. Please contact Paymentology |
| 9402 | Invalid request with no Session-Id |
| 9402 | Invalid X API-KEY |
| 9403 | Invalid X-API-KEY |
| 9403 | Session not valid |
| 9405 | Please provide the request data in JSON format and put application/json in header |
| 9410 | Failed to send Email ,please try again |
| 9410 | Failed to get authcode. Please try again or try getting authcode from SMS |
| 9411 | The authcode provided is not valid. Please provide the valid authcode |
| 9412 | Failed to log in to the Paycontrol. Please contact Paymentology for support |
| 9413 | Invalid email |
| 9414 | Incorrect password |
| 9415 | Inactive user |
| 9416 | Please reset your password |
| 9417 | Please change your password |
| 40000 | Invalid data |
| 40001 | Required data missing |
| 40003 | Token not found |
| 40009 | Internal system error |
| 40010 | Cryptography error |