Card order

A card order is a request to print a physical card. With the Companion API, you can optionally issue a physical card to a customer by sending an order for printing to the card manufacturer. To initiate a request to print a physical card, you use the OrderCard method in the Local API. On a daily basis at 19:30 UTC+2, Paymentology creates a batch order and submits it to the manufacturer for printing. A card orderreport lists all the orders that were processed on the previous day. SFTP folder

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The report includes the following details:

  • Card Number- this is the issued/created card number. Due to card numbers being sensitive data, the card number is usually presented in the format 1234xxxxxxxx5678.

  • Wallet Reference - this is the unique customer reference for the card.

  • Date Created - this is the date and time stamp of when the card number was issued. Usually in the format DD/MM/YYYY HH:MM.


Report format

FormatFile nameFrequencyAccessibility
CSV[CampaignUUID]/[CampaignName]_PanDetails_[YYYYMMDD].csvDailyHTTP GET request or client SFTP folder

Report time frame

UTC +2UTC +7Remarks
02:4507:4500:00:00 → 00:00:00 day + 1, UTC +2. Based on the time in UTC +2 that the perso was requested.

Report sample

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Note: file will automatically download upon clicking link


CampaignName_PanDetails_YYYYMMDD.csv


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