FAQ's
Declined transactions FAQ's
Does Paymentology decline transactions on our behalf?
There are cases where Paymentology will decline a transaction on your behalf. You can find a list of these reasons here.
Authorization FAQ's
How can I identify if an auth is a pre-authorization?
The authorization request is identified as a preauthorization when DE 61 (Point-of-Service
[POS] Data), subfield 7 (POS Transaction Status) contains value 4 (Preauthorized request). You can see this in the ISO node of the FAST message.FAST also simplifies the identification of preauthorizations for you by describing this in the MESSAGE_TYPE node of the message:
"Message_Desc": "Pre-Authorisation Request"
What transaction data do I receive in FAST authorization message?
You can find all the data you receive in a FAST authorization message in the following guides:
What validations do Paymentology perform on authorization messages?
Banking.Live performs a multitude of validations on transactions and we parse the outcomes of these validations to you in the FAST
PROCESSOR_VALIDATIONSnode. You can read more on this here.
Clearing and settlement FAQ's
What transaction data do I recieve in FAST settlement messages?
You can find examples of the data you receive in a FAST settlement message in the following guides:
Is there a settlement report?
Yes, you can receive the Presentments report. More info on this report located here.
Chargeback FAQ's
How do I view the amount credited?
You can view the credited amount in the Chargebacks report.
What is collaboration?
Mastercard's collaboration is an initiative to resolve the disputed transaction in the eraly stages of the chargeback process. This initiative helps prevent unwanted chargeback costs and significantly decreases time to resolution. In this initiative the chargeback initially goes directly to the merchant (the acquirer is not involved at this stage).
Updated 7 months ago